These then get categorised as 'Cat A' rapid responses - surely this is proof that the computer system which triages these calls is not fit for purpose The only positive thing about such software is that it comforts me against my greatest fear. That computers will take over the world. If it cannot tell the difference between calls of genuine emergency criteria, and those which would be better transfered to a recorded message of chemist opening hours, then I can rest easy in my bed. The crying shame is that the government will inevitably have shelled out an arm and a leg to a software design consultant, who is yet to have a one word conversation with anyone effected by the system. Unless they have been using their standard agency for the package - an infinite number of monkeys, typing on an infinite number of typewriters....