Greetings from across the Pond! It's great(?) to see we both face the same issues of mismanagement, poor systems, and an undereducated public thinking that we do this for free and have no problems with stubbed toes at 3am. Not a self-promotion kinda guy, so i'll promote a EMT/Firefighter from Northern Wisconsin who weaves a nice little memoir about small town EMS: Mike Perry, (http://www.sneezingcow.com) and his most 'famous' work, Population 485: Meeting You Neighbors One Siren at a Time. Thanks much for the interesting read! Deuce