reynolds I totally agree with your comments. I too have written to Waterstones about their poor website and also to Sony asking why I cannot purchase from the US ebook store. Waterstones have yet to reply and I sent my email on the 11th!! I pointed out to Sony, that I could buy from other US retailers (Fictionwise, EBookMall etc.,) why not Sony. They simply said that they could not comment on other retailers trading policies. In other words, a non answer. Bearing in mind that the US have had e books for some time, it is disappointing that Waterstones, coming along later, have not learned from the US experience. Even if they looked at W H Smiths website, I think that they could learn something. I fear that Waterstones will conclude that ebook sales are low and not worth bothering about,whereas the converse is true. Anyone who has invested in a Sony eReader, is a book reading enthusiast and will probably buy more books than most. So we should be supported.