The people who dream up these daft "new ways of working" and all our response times etc have not actually worked "properly" for an ambulance service for a long, long time, if at all. No real concept of how road staff are constrained, how they work, or the real pressures and stress control room staff are under. It's the PBI [Poor Bloody Infantry] on the road and in control rooms across the country who are left to implement their lunatic ideas. They just sit back - or, more correctly - loom over us - telling us how to do our jobs, with no real knowledge of how the job actually can (and should) be done. All they see is a computer screen with figures and statistics. The people who really NEED our help - the elderly, the chronically ill etc - calls frequently under-categorized by AMPDS - are held for ages whilst we deal with the feckless, the selfish, the lazy, the people who want something for nothing, those who "know their rights". Frankly - it's now a soul-destroying job, and not the one I joined 14 years ago.