I'm not sure that this is the arguement against performance targets you might hope, merely an arguement for a different taregt. In my mind the 19 minute target for these type of calls should apply to Ambulances only, that would take care of this issue. Truth is that the public still see time taken to arrive on scene as the best indication of the quality of the service and after all, they are the ones that pay the bills. Just my tuppence worth of course.