I sent a card of thanks to the Rapid Response ambulance man who came to my sister a couple of months ago, and he wrote back saying that in a lifetime's career on ambulances, he had never got a card before. I was astonished. My sister was having a severe asthma attack, and I had no means to get her help other than call an ambulance. A rapid response car came in the shortest possible time it could take from Oxford to our remote town. The man was cheerful but not patronising, despite us both being young. After giving her the gas stuff, he stayed for ages making sure that she could hold a conversation and was well. We were both grateful that he didn't take her to hospital, but treated her in her home. How a man who does everything he can to make situations better (like he did for us) doesn't deserve a word of thanks from everyone he visits, I don't understand.