My Mum described " A wee volunteer lad in a car and then a proper ambulance attended in 2-3 minutes" when my dad collapsed earlier this year. Her description made me smile but those three blokes saved my dad. I asked if she had sent a card and she said "No, I thought about it once we got Dad home but it was 3 weeks later and they would think I'm rude if I send it now". Elderly logic ! I contacted PALS ( one for each ambo service) they identified the station the crew came from so I posted three cards to the manager there with a cover note to identify the men and to thank the call taker who had kept Mum calm. We are fast enough to complain. Get your pens out Britain a Thank You goes a long way.