My Father is a bus driver - with some of the areas that he has to drive into I wouldn't want him having to wake up some of the less friendly customers that get onto the bus for fear that they would knife him. My dad on the other hand is a trained first aider (yes, yes mock him if you will) but he has common sense. When an old lady slipped on the bus he gloved up (i thought it would be a good idea for him to have a pack of gloves in his pocket cuz you never know) and he elevated the lady's leg and applied pressure until it stopped bleeding and then asked if they lady would be happy to be taken to a GP surgery which was two stops on as she agreed (and he had a witness) he drove her there and apologised to the rest of the passengers and then advised his boss. Instead of my Father being praised by the company he was given a written warning which was only withdrawn following a letter from the family and the Nurse that dressed the lady's leg. Had they not had the courtesy to write, my Dad would have been punished for using common sense. I can understand your frustration though.