Sorry there's so many idiots in the world. If you could only eliminate one group of idiots, would it be the idiot service abusers, or the idiot politicians and upper management who refuse to see, hear, or speak the side of the crews? But, also, a little perspective... if the only good thing that happened to me all day was me and my coworkers saving the life of someone who'd gone into cardiac arrest, that would still count as a Fucking Good Day, really. Even for your job - from what you've said, it's pretty rare to get a good result.