it's just as bad with the walking wounded, most of em think they've got flu if they got a sniffle or pneumonia if they've got a cough. Some GP surgeries are allowing receptionists to do the triage before booking appointments, how long before there's a real problem with an unqualified diagnosis? And never mind NHS Direct, I've got patients whose GP examination and diagnosis were conducted entirely over the phone. No wonder the people are coming up to A&E in the hope they'll actually get to speak to a human face......