I rang NHS Direct when my son thought he had broken his ankle. I had to insist to them that there was a minor injuries clinic in Leeds with X-ray facilities - I just needed them to give me the phone number and location so that I could take him there in my car (wouldn't even have dreamt of calling an ambulance!). After having told me that it didn't exist, they went away to check it, and lo and behold it did exist and I was given the phone number to call to check when I could take him in. If NHS direct don't know about these facilties then how are we supposed to use them??? End result was one (22y old) son without a broken ankle - Mum does know best but he had to have it proven by x-ray poor thing!