I've also just finished my first placement and have to agree. I've been to a Fractured Neck of Femur who had been lying on the floor for 30 minutes as no ambulances were available as we were dealing with someone who couldn't be bothered to ring their GP. I must say some of the most useless calls I've been to have been from relatives who have been on the phone and then decided that the person they were talking to needed an ambulance. In one case the person had fallen asleep and in another they were just waiting for their GP and looked throughly confused when we turned up! As for people who ring up for colds they just don't seem to understand the word 'emergency'. I mean do they think we are just mobile GPs that will give them magic medicine that will make them better or that they'll get a trip into A and E for said magic medicine? Personally I think kids in schools should be better educated as to use of the emergency services, it may not help the current generation of timewasters but it may just help stop a new generation growing up to think that we're just a taxi service.