Tom, What follows here is something I was going to say to your previous post, but it seems more appropriate to comment on this one. Firstly, good to have you back. But what I would urge you to do in your new "take" on things is to be more explicit as to what exactly you would do to correct any situation/example where something is blatantly wrong. We all have a whinge from time-to-time about things that are wrong, but few people actually put forwards a resolution. Sometimes it turns out that although something has gone wrong, the possible solutions, alternatives, etc. are equally bad or problematic - or worse. Maybe there's a good reason that things are done a certain way, maybe there's a really quick & cheap alternative, maybe the alternative is too costly. Whatever. So, in this case, what is YOUR suggestion? We can all agree that this particular case is ludicrous and I'm sure there's a better way of how this should be handled. I can't say what that way is, and I'd be genuinely interested in hearing what you would do to fix it. Then, hopefully, a meaningful debate and dialogue can take place, questions asked of your readers, of management, politicians, whoever, and - just possibly - things can move forwards. I've just re-read the above and I hope it doesn't sound like I'm having a dig at you as I'm honestly not! And to be fair, as a long time reader of your blog, I know there are times you have expanded on what the problems are (and what the possible solutions are). So all I'm suggesting is that your new outlook should encompass proposing the solution as well as describing the problem. I'm in no way suggesting that you have the answers to all the problems, or that you'll always be right :-) But let's start by having a something concrete that can be discussed in our own small little part of the interweb and see where that takes us all collectively. Perhaps. ?