Glad you mentioned the tragic incident with the mother - full article: http://news.bbc.co.uk/1/hi/england/norfolk/7814506.stm I just hope the conduct more of an AAIB style investigation into this (rather then a typical media one) - namely one where the priority is to stop it happening again rather then pointing a finger of blame. How can this be stopped from happening again? Well, better education of the public so they don't phone up surgeries/a&e/999 with simple colds would help (so the system isn't horribly overloaded). Then home visits at least become plausible. Speaking of which, how much public education does take place in the UK? Are kids taught at school how to get help and which service to use? Are leaflets distributed around households advertising the different services available and stating what is most suitable for what?