Oh, I'll be throwing up solutions as well when it fits the post (this was supposed to be an arty-farty type of post). The simple solution would be to do away with AMPDS (the computerised triage system) in anything other than an advisory fashion, then train the call-takers to a higher standard (for those in the LAS, something like the CTA staff) so that they can use medical knowledge and common sense in the dispatching of calls. The problem with that however is that it is a long-term plan that would cost a huge chunk of money. The long-term nature of it is what makes such a thing unlikely.