IMHO if road crews where allowed to do some shifts in control and control staff some shifts on the road it would help each of them understand some of the problems the other faces. I know that it does happen on an occasional basis and that many control staff are ex road staff and vice versa but l think it should be part of basic training. On the subject of not being told if there is a history of violence from a particular patient or address, that policy does not apply to the police and l cannot see how it can to us. What position does that place RRV staff in? It would be like sending the fire brigade to a burning building but not telling them that it was full of oxyacetaline cylinders because it might affect how they approach it...too bloody right it does.