Getting feedback about cases so that I know the outcome, bad or good (preferably good, of course!) Dealing with a student who actually wants to learn how to look after people and isn't counting the days till s/he can pin up that diploma/degree certificate and retire behind a desk. A manager I knew and loathed, once inexplicably ventured into the sluice and happened to be standing by the dispo-bedpan masher when it exploded. No, I didn't see it but just hearing about it made my day.....