It wasn't lately -it was back when Morrisons was still Safeway, and it was hardly life threatening, -but I think it's too funny not to share. A friend of mine was shopping there and went to use the toilets, which she found to be in a dreadful state. The only loo roll was spread about the room rather than on rolls and the whole place was just a mess. So she went to the 'customer service' desk, and said "I'm just letting you know, the ladies toilets are in a real mess". Whereupon the 'customer service' advisor got on the phone to a colleague with the immortal words... "I've got a customer here moaning about the toilets". She was rather lucky my friend is only 4'11" and the desk was too high for her to vault over...