Barclays/Woolwich. Messed up my new mortgage and overcharged me over £1000. Blamed everyone (advisor, branch, etc), but as no-one would accept responsibility for error, said I had to pay. Then said no error had ocurred, and I had to prove it to them. Eventually after nearly 6 months of me complaining they agreed to waive the overcharge, but so far have not sent me an amended statement. Then offerred derisory 'goodwill gesture'. Now referred to ombudsman!!! I told them I would tell as many people as possible not to touch them with a bargepole, and that is what I am doing! Be warned!!!