Thank god I'm not reviewing the 1M calls however I have been reviewing the IPR figures for my guys so I've got a fiar idea what they're talking about when they speak of reviewing calls. The first, and biggest group of calls, will be button press errors. Namely, you arrive on scene, you hit the MDT button, jump out and treat the patient only to return and find the button press didn't register. Hence the PRF needs to be checked and that figure used for the figures (this leads to about a 1.5% bump in figures). Others will show clear MDT errors (think how many times you've been asked to reboot the MDT because it's frozen). Oddly enough the 10+ staff on my complex who have now qualified for their bonuses as a result of "rechecking" the figures didn't feel it was a problem, was it different on your complex?