The police has the same problem with media coverage and we never really fight back either. We have the added constant risk whereby the actions of one over-enthusiastic public order officer can somehow make the entire 35,000-strong service look like a bunch of wild, blood-thirsty nutcases. I imagine that any large organisation will have its fair share of wild, blood-thirsty nutcases but most of us really aren't! I loved your book, by the way. There's one by a police officer (not Met) called Wasting Police Time. Well worth a read.