I worked on PTS control when London Ambulance lost the Imperial contracts, allow me to share a fe snippets of wisdom we got from Lewis Day when they tried to persuade us to work for them; - We have never had a package late (these are people, not pckages) Same principle. - You want to work front line? Give us a year or two, we will have that contract as well. - If we can get a bike down Fulham Palace Road at 3pm on a Friday, we can get an Ambulance down there. - Where do we get those badges you wear? (What, the London Ambulance Crests?) Yeah, if we are doing this job, we are the London Ambulance Service! Needless to say, I didn't stay with them and moved to UCH (which we again lost to a cheaper firm) I went back to CXH for an apointment a while after we left, and they were complaining they were too busy with about 80 journeys a day, when LAS used to handle 250+ And my old manager was stil getting complaints from CX patients about the serve, because they were giving his name and address as they were 'London Ambulance'. A year later at UCH I stil hd patients say LAS transport had bought them in, ony to see Lewis day collect them. I feel sorry for the patients who get poor service, but to the trust who got rid of us, when we did all they ever asked and more, only to get the boot so they could threated the other contacted services that they could be gotten cheaper as well? Got all you deserve there. Bitter Much? possibly.