Very well put, TR. Mental Health issues are hard to comprehend. You break a leg it's obvious. You have a mental breakdown it can be so easily masked and those with no empathy believe the golden words of 'pull yourself together' will work. How far away from the truth is that? TBH the UK ambulance services have no proper training (of which i am aware) to help people with mental health problems. We're so cultured in to response times rather than taking time with people. IN short it disgusts me. It's refreshing to come across staff that have a natural affinity and empathy and are able to give a little something to those who're depressed etc. You never know when your words actually make help someone take a positive step to helping themselves. Well done, Tom. Lesson to be learned by many.