What also doesn't help is that if they mention a key phrase or two, they get a nice fast response - instead of our calltakers being allowed to use some discretion and common sense. (Still if you allowed discretion, then the next time someone dies it'll be in the Sun as '999 left my dad to die' - like the politicians we are being led by the nose by the media) ((Yes, I have seen today's 'story' in the Sun, and yes, I will be commenting on it))