I'm hugely grateful for the inside perspectives of the emergency services provided by both you and NeeNaw. The stories a by turns fascinating, extraordinary, and sometimes heart-rending. It's reinforced my respect for paramedics everywhere. I had cause to call for an ambulance last Saturday; I'd just finished at OpenTech and was heading for some much needed rest when I came across an unconscious man on a back-street pavement near Leicester Square. It seemed to end well, but I like to think I Sucked Less At Being A Caller because of the awareness I gained from your writings. (I really must get around to buying your books..) The techie in me has one last thought: Could it be helpful if, having once pinpointed the location of an incident, a 999-operator or paramedic-on-scene could press a button and send a flash message to the phones of anyone within, say, 50-100m, telling them someone's hurt and the medics on-site could use a hand? With modern phone tech it should be possible, and the Solo medic in this case might have felt safe enough to try saving the poor chap's life he'd known that he had the immediate close support of half the neighbourhood behind him. (Hmm, you'd probably want to vet people before setting them up to receive such pages -- there are people who might try to take advantage. CRB checks first?) Cheers, David