Sometimes the police operator forwards calls to us, sometimes they process then just send us a message on the CADlink. If this was the case, the fru would have had no way of knowing that the area was clear, save for calling back the desk...and we know how difficult it can be to get a response. As for the safety and risk "hitlerite jobsworths", if that shining beacon of journalistic excellence (the Sun) were actually concerned with the physical violence statistics, they would see that there is more than solid reason for crews, particularly lone workers, to be cautious. Safety and Risk do what they can to reduce those risks. Trying to prevent a collegue being stabbed, spat at, or even killed, is hardly the action of a "jobsworth".