As much as i dislike trumpton for all the above reasons they are generally quite good on my patch. Although at an RTA today they 'made safe' the vehicles involved, ie covers to stop airbags being deployed unnecesasarily and disconnecting they battery. After that all that hard work they wiped their brows and cracked open bottles of water. As for your scenario Tom next time all you need to is question their ability to carry heavy things and voila, they have the patient carried down in no time as they won't allow their ego's to be dented. Works for me every time.