Obviously yesterday was a nightmare on the roads. But yesterday I saw 2 teamleaders out of the office in FRUs. Can't help wondering if this was seasonal overtime/bonus driven, or has management chased them onto the road to hit more targets. Don't see them out too often at other times. If more of the office staff got out into ambulance we would give a better service. But that goes back to your original point about not enough ambulances. We got an "excellent" rating for finances, and only "fair" for service performance. Penny pinching I think. How about spending some more money on vehicles so that we get downgraded to a "good" rating on finance, then with the extra ambulances we can increase to a "good" rating on service?