I am sorry that you all have such a s**t time with your management can l just say thanks from my folks and l as we have had to call an ambulance fairly regular for my 92 year old dad over the last 2 years. We had to call an ambulance out for my Dad on friday they were there within 20mins and simply brilliant. I was going to take a tin of foxes biccis and a couple of tins of quality street to the local ambulance station as a thanks for all their help over the last couple of years with my Dad. Instead l dropped the foxes (hadn't bought the chocs at that point) on the ambulance seat and told them had a good breakfast. Took the 2 tins in on Monday 1 for night shift 1 for day shift. Also following a comment Tom made ages ago l dropped off a letter at the same time to the senior station officer, commending the crew who dealt with my dad (and mum) for their professionalism and kindness . They had a hell of a job moving him with his spinal pain and his spinal deformity and couldn't have been better. Merry Christmas and a good new year to all ambulance crews. And may management be struck with collective intelligence and make your lives easier. Well one can live in hope :-))