It always amazes me, how much we are at the mercy of the patients. I'm vulnerable to verbal and physical abuse. I have to stand there and smile sweetly while I am racially abused (yes we get it every day) and my loved ones are insulted. Yet all it takes is one little complaint and I,m out. The first response from the LAS, if a patient complains, is to send a letter of apology. Simply to reduce any potential legal costs. I, on the other hand receive a letter informing me that there has been a complaint and it is being investigated. I have been through this process. As it happened with a patient that I did not see. Due to being cancelled before I arrived. This letter is not nice. There is an implicit threat within it. This job teaches you that everyone is different and needs to be judged on their individual attitude. We are nice to people who are nice to us (it makes things easier for us) and if you treat us like shit you probably will be opening doors for yourself. Tom, the only good thing about your story is that most of these people (complaining idiots) never bother to put pen to paper. You have my sympathy and I have the T-shirt. Too many of these jobs will destroy your career, from the inside. They leave you feeling tainted, dirty. Yet you have done nothing to initiate this type of vileness.