With regards to anon calls....just a word of warning....no a short story to make you think! Some of you may remember the Clapham Rail Crash December 1988 (anyone in the UK will anyway), the crash was witnessed by a young teenager who ran to the nearest public telephone to make the 999 call. When he was passed through to the LAS call taker he was informed that there was a very small CCTV spy camera installed in the call box and the clicking he could hear was the call taker taking photographs of him making this call (the clicking was actually the calltaker tapping his/her pen on the desk). The distraught teenager was desperately trying to relay important information regarding this rail crash. The call takers tone of voice and unmistakable disbelief was nevertheless overpowering this poor chap. Needless to say, shortly after (about one minute) the "SCREENS LIT UP WITH CALLS" some of which were from casualties trapped within the wreckage. 35 people died in this tragedy. I agree that there are a huge amount of hoax calls and these are being weeded out as best as possible. Shouldn't the call takers in whatever service be a little more circumspect in thier INITIAL questioning? This is true.....the tapes of the calls were subject to the subsequent enquiry. Unfortunately the source cannot be named, suffice to say that it is an ex LAS staff member.