Hmnn...rubbish or the reality of a comms centre struggling with ever increasing workload? Mistakes happen...unfortunately. It is a shame that the flagged details do not come down the MDT automatically as that would prevent the need for a busy dispatcher to have to actively review all call Hx. Q: Why is there a separate dispatcher for RRU/FRUs? Seems a little dumb if you ask me. Surely these resources should be considered by (and allocated by) the dispatcher responsible for a ceratin geographic area? Maybe a brief explanation of London Amb Comms sometime would be interesting (for me anyway). I hear the call-takers, dispatchers and "Radio" operators all work on different floors - relatively independently of each other. True? Why also do (as I am told LAS has) the dispatchers not communicate directly with crews...why a radio operator?? Me confused?