My 16yo son is an EMT cadet here in the US. We both love reading here. Just wanted to say thanks for sharing your experiences! Nothing makes me angrier than people who do things like this. My mom had an argument w/another shop owner once. The shop lady was in the wrong and a real pistol. After refusing a refund, mom went to her shop to confront her in front of customers. The lady (using the term VERY loosely there!) picked up the phone and dialed 911!! I could have smacked her senseless. I apologized to the policemen when they showed up, being the manager of the shop where Mom was working. I also, on their advice, had them tell Nasty Shop Woman she was not allowed in the store I managed! HA! Anyhow, people who tie up emergency services should be penalized in some way. Keep up the good work!