My dad has just left NGH having spent the last 4 months there being treated for myeloma. We were in Beckton Ward. If anyone offered to cut off my left hand to delete the experience from my mind, I'd be sharpening the knife. He spent some time in Intensive and also in CCU. The difference is absurd. The staff at ITU were highly skilled, and impeccably mannered. They knew exaclty what they were doing and they were very informative. Pretty much the same went for CCU. Beckton... oh Beckton. Almost all the staff acted as though they were having the worst day of their lives (having said that, sadly they may have been). Generally speaking, we are a patient, polite family. They were ridiculously rude, and almost always without reason. It saddened me to see how many patients they ignored and snubbed. I couldn't believe how filthy the ward was, at all times. Without rambling on, in short, I was appalled. Of course, there were one or two staff members who were great, and always cheery and helpful. The charge nurse in particular was fantastic - I didn't think he deserved to be in such a terrible ward. He was the saving grace.