I'm a nurse on an A+E observation ward in a big London hospital, and I kind of know what you mean. Some days our ward is full of homeless alcoholic tramps with scabies and cheesy feet, and whilst some of them are no bother, others among them are in and out of hospital every other day with the same thing (alcohol-related head injury / collapse)... it does get you down sometimes, but I think you did the right thing - you just did your job and got on with it. No one can sue you for thinking bad things about them! Michelle