How true Joan. My Dad died in a fabulous Hospice and in the same area was a terribly difficult and rude man whose personality traits, sadly, became worse as he deteriorated. I was privileged to witness his very gentle death, comforted by a Nurse. I asked her later how she managed that and she said "Oh, you don't have to *like* someone to give them 100%". I was training at the time for a different health care profession but it was an example that stayed with me. Sadly, now I see too many people who, to borrow Reynolds phrase, can't be arsed to "hide the apathy behind professionalism". What is even sadder is that these folks are not having the very understandable 'off-day' it's a permanent habit. Reynolds I bet your worst is better than most people's best. Be kinder to yourself!