There was a huge furore on Radio 4 this morning regarding wait times for ambulances. They seemed mostly concerned about whether it was 60 secs or 240 secs at the beginning of 999 calls that *gasp of horror* was not being counted towards the 10 minutes to arrive time. Didn't seem too interested when the LAS rep said that the clock can only start once the key basic detail to allow you guys to be sent (what and where) has been taken. Just to let you know as I'm surprised you haven't mentioned it in the blog yet.