I've had to call ambulances out a couple of times in my life, and in both cases it's been somewhere where I know the postcode, or street name and so can give precise information about how to get there. In fact on one occasion control asked for directions for the last couple of hundred yards, which I was fortunately able to give. Most people (I would hope, but could be wildly wrong) rarely call an ambulance, and often are likely to be in some distress when they do, and one thing I've heard about people in that state is that they basically lose all reason! That's why we have fire drills, rather than just relying on telling people what to do. It means people can practice while they're calm. Then in a panic they just repeat what they did in the drill which they can just about cope with! So I wonder if you think it would be helpful for people to be educated on what they need to tell control when they call for an ambulance - or any of the emergency services for that matter. Should kids be taught how to call for an ambulance in school? Should there be ads of TV every now and again reminding people? Also, I can't help thinking that the only piece of information you need before dispatching would be the seriousness of the incident and the location. Couldn't details like a name be collected while the ambulance is on its way? I'm probably being hopelessly naive here, and you're probably just happy to get the details in whatever order you can get them!